All Sales are Final.

Once order is placed, there is no cancellation or refunds. No returns or exchanges.

I am not responsible for lost or stolen packages, or excess shipping delays caused by the shipping carrier. Please arrange timely pickup of package, do not leave in the heat or cold.

I offer a live arrival guarantee and will replace or refund a dead or severely damaged plant on case by case basis with the following requirements:

• Notify me of any issues within 2 hours of delivery and provide unboxing video / photos showing plant as it arrived.

• Heat pack is purchased as part of order when temperatures are expected to be below 40 degrees (Insulation included at no additional cost). The buyer is responsible for adding a heat pack to their order.

• Shipping is upgraded to UPS Next Day Air for extreme heat conditions (temperatures above 95 degrees)

Note: Shipping is stressful for plants and minor cosmetic damage and / or discoloration that may occur. Live arrival excludes any shipping-related damages.

• Communication is key, I pride myself on the quality of my plants and will do my best to work with you when possible.

• Orders may be help upon request for up to 2 weeks for extreme weather conditions, please contact me at smooga.plants@gmail.com if you would like your order to be held.